Access to the OneHome
system from a computer inside the house, or from an Internet-enabled
computer outside the house, relies on the OneHome
Computer Viewer.
The OneHome Computer Viewer is a Java based application
that is downloaded from your OneHome System Controller
to the accessing computer, and runs on that computer with the help
of the browser and the Java Virtual Machine (JVM) installed on the
accessing computer.
In the majority of cases the Computer Viewer connects successfully
to the OneHome system with no changes. In those
cases where it has trouble either loading or connecting to your system,
there are two possible issues to check: the JVM running on the accessing
computer, and the firewall settings blocking the accessing computer.
The table below lists our suggested JVM version for various operating
systems. In each table there are links to download free updates.
Below the table are some frequently asked questions.
In the case of firewalls, most of the problems we have seen are caused
by corporate firewalls or proxy servers. Due to the range and complexity
of firewall and proxy server settings, call us or send an email to support@homelogic and
we will try some common avenues to enable a connection to your home.
Recommended
Java Virtual Machine (JVM)
Microsoft Windows 98
Systems running the Microsoft
JVM
5.0.3197 or higher
Systems running the Sun JVM
1.4.1 or higher
Microsoft Windows 2000
/ XP
Systems running the Microsoft
JVM
5.0.3197 or higher
Systems running the Sun JVM
1.3.1_04 or higher
Macintosh OX9
Systems running the Apple
MRJ
All
Macintosh OSX
Systems running the Sun JVM
1.3.1 or higher
Linux (all versions)
Systems running the Sun JVM
1.4.1 or higher
Common
Questions
Under
Windows, how do I determine which JVM is being used?
• Click
Start, Run, then type in "cmd" (NT, 2000, XP)
or "command" (95, 98, Me).
• Type "jview" and
hit Enter. You should see a window that looks like this.
The Microsoft JVM version number is shown at the right
on the top line.
HomeLogic, LLC
100 Hoods Lane
Marblehead, MA 01945
Phone: 781.639.5155
Fax: 781.639.9677
